Define the workflow
Understand the work before selecting the implementation.
- Map users and decisions
- Identify inputs and outputs
- Define exceptions
Resources · Guides
Practical guides for software and workflow projects.
Clear guidance for defining, building and improving business applications and integrations.
Our guides focus on the decisions teams need to make when turning an operational need into useful software.
Design the integration
Create dependable exchanges between systems.
- Agree data ownership
- Design API boundaries
- Plan failure handling
Improve the experience
Make business software clearer and easier to use.
- Reduce unnecessary steps
- Present useful context
- Test with real users